STRATUS HELP & FAQs
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General Inquiries – Read Below
STRATUS is Cloud9’s premium membership service designed to reward superfans. STRATUS, in sum, aims to provide participants with exclusive and otherwise unavailable opportunities and goods from top-shelf, bespoke merchandise to insider experiences and digital content.
The STRATUS Profile Page is a one-stop repository for all of your personal information. To make the most out of your STRATUS experience, please be sure to regularly update your Profile if you move and/or go up or down a clothing or shoe size. We also use the information on your Profile page to send you targeted STRATUS experience updates and introduce a broad range of new and enjoyable experiences throughout the year! Any information provided in this section is protected and will not be shared publicly.
The Digital Access Page is a Member-only portal for all digital redeemables. You can use this page to view Member-exclusive content, listen to our Podcast, access the Community Discord server, and learn more about the program!
For the most current information, we recommend that you follow our Twitter, @C9STRATUS, and subscribe to our mailing list! You can also email firstname.lastname@example.org at any time to raise any questions, comments, or concerns and receive any information you may need!
We have sent out and posted links to the STRATUS storefront in email correspondence(s)! If you’re on our Mailing List, you will have received direct notice about how to pay and finalize your Membership purchase!
For current Members, please send your inquiries directly to email@example.com or a STRATUS Team Member. Include your Full Name and a brief summary of your inquiry. You’ll be helped within 36 hours.
Requests to cancel and/or pause your Membership will be managed on a case by case basis. Please send your inquiry directly to firstname.lastname@example.org and include your Full Name and a brief summary of your circumstance(s).
In the event the products within a Crate received are defective or include sizes different than the size you selected please send your inquiry to email@example.com within seven (7) days of receiving your Crate to coordinate an exchange. You may be required to return the products as directed.
The Welcome Crate for 2022 will enter the shipping and fulfillment process on or before February 1st. Each of the Mystery Crates will begin shipping in early July and early November respectively.
To provide and, if necessary, update your sizing information, please visit your Profile page on this domain. Regarding how we size clothing, please use your standard clothing and shoe sizes as a point of reference. We use a private label company for our blanks and can provide specific sizing information upon request.
Both STRATUS Mystery Crates will contain a random assortment of physical goods, digital redeemables, and/or unique experiences. The assortment of goods each Member receives will vary, but we can guarantee that you will receive more than what you paid for and much, much more!
A STRATUS Membership will also grant you access to the following experiences:
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