A: Stratus is an annual membership program developed by Cloud9 to provide our most loyal fans with exclusive access, merchandise, and experiences.

A: Stratus is an annual membership program developed by Cloud9 to provide our most loyal fans with exclusive access, merchandise, and experiences.

A: For current Members, be sure to send your inquiries directly to stratushelp@cloud9.gg. Include your Full Name, and a brief summary of your inquiry. You’ll be helped within 36 hours.

A : In the event the products within a Crate received are defective or include sizes different than the size you selected please send your inquiry to stratushelp@cloud9.gg within seven(7) days of receiving your crate to coordinate an exchange. You may be required to return the products as directed.

A : Requests to cancel and/or pause your Stratus Membership will be managed case by case, please send your inquiry directly to stratushelp@cloud9.gg. Include your Full Name, and a brief summary of your inquiry.

A: Due to COVID-19 and Shipping constraints during the holiday season, boxes are anticipated to arrive in early January 2021.

A : Submit a bug report in the form below – thank you!