STRATUS HELP & FAQs

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General Inquiries – Read Below

FREQUENTLY ASKED QUESTIONS
Q: What is Stratus?

A: Stratus is an annual membership program developed by Cloud9 to provide our most loyal fans with exclusive access, merchandise, and experiences.

Q: How can I become a Stratus member?

A: Stratus is an annual membership program developed by Cloud9 to provide our most loyal fans with exclusive access, merchandise, and experiences.

Q: I’m a current Stratus Member and have an inquiry, where do I go? (e.g. Shipping, Membership Program questions, Payment inquiries, etc.)

A: For current Members, be sure to send your inquiries directly to stratushelp@cloud9.gg. Include your Full Name, and a brief summary of your inquiry. You’ll be helped within 36 hours.

Q: What is the Return Policy on any physical goods that come with my Stratus Membership ?

A : In the event the products within a Crate received are defective or include sizes different than the size you selected please send your inquiry to stratushelp@cloud9.gg within seven(7) days of receiving your crate to coordinate an exchange. You may be required to return the products as directed.

Q: Can I cancel and / or pause my Stratus Membership?

A : Requests to cancel and/or pause your Stratus Membership will be managed case by case, please send your inquiry directly to stratushelp@cloud9.gg. Include your Full Name, and a brief summary of your inquiry.

Q: When can I expect to receive my first Stratus Delivery?

A: Due to COVID-19 and Shipping constraints during the holiday season, boxes are anticipated to arrive in early January 2021.

Q : How do I report a bug on the website?

A : Submit a bug report in the form below – thank you!

Other Inquiries? Contact Us

Fill out the following Contact Form and we will be sure to reply within 72 hours

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